Customer Care

Our mission at Beyond Words VR is to revolutionize language learning by combining immersive technology and AI to make education more engaging, effective, and accessible to all. We believe that learning a language should be an exciting journey—one that builds confidence, fosters real-world communication, and breaks down barriers.

That’s where you come in!

At Beyond Words VR, you'll be part of a passionate team dedicated to pushing the boundaries of education through innovation. We thrive on bold ideas, data-driven decisions, and creative solutions to complex challenges. Here, you'll collaborate with experts in VR, AI, linguistics, and pedagogy while growing in a fast-moving, mission-driven environment.

Your work will have a direct impact on learners worldwide, helping them gain the confidence to speak a new language in a natural and immersive way.

Ready to be part of the future of education? Join us and help shape the next generation of language learning.

Explore our open positions or get in touch—we’d love to hear from you!

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At Beyond Words VR, we’re transforming language learning with AI and immersive VR experiences to make education more engaging and effective. We’re looking for a Customer Care Intern to help support our growing community of learners, teachers, and partners by providing top-notch assistance and ensuring a smooth user experience.

If you love helping people, problem-solving, and working with innovative technology, this role is for you!

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• Assist users 🤝 – Provide friendly and efficient support via email, chat, and help desk tools.
• Troubleshoot issues 🛠️ – Identify, log, and resolve user problems related to our VR platform and AI-powered tools.
• Improve user experience 🚀 – Gather feedback and collaborate with the product team to enhance our services.
• Create support content 📄 – Help develop FAQs, guides, and tutorials to empower users.
• Engage with our community 🎙️ – Support teachers, students, and business partners, ensuring they get the most out of our technology.

• Excellent communication skills (French & English) with a customer-first attitude.
• Problem-solving mindset with the ability to troubleshoot basic tech issues.
• Interest in VR, AI, and EdTech, with a passion for helping users succeed.
• Basic knowledge of customer service tools (Helpdesk software, chat tools, CRM platforms).
• Strong organization skills to document issues, follow up with users, and suggest improvements

• Experience in customer support, technical assistance, or community management.
• Familiarity with VR or EdTech platforms and a passion for innovative learning solutions.
• Ability to manage multiple support requests efficiently while maintaining a great user experience.
• Basic understanding of software troubleshooting, including app installations, login issues, and account management.
• Proactive mindset – You don’t just solve problems, you anticipate them and suggest solutions

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We are committed to ensuring that your interview process is fair, inclusive, and accurately reflects your skills and potential. If you require any assistance, please let us know—we’ll do our best to support you.

We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected status.

By applying for a position at Beyond Words VR, your data will be processed in accordance with our GRPD.

Our compensation package goes beyond just salary—it includes equity opportunities and comprehensive benefits designed to support your well-being and professional growth.

At Beyond Words VR, we ensure fair and transparent salary ranges, consistent across all locations. Your recruiter will provide specific details based on the role and level during the hiring process. The final salary within the range is determined by various factors, including skills, experience, education, and internal equity.

We believe in recognizing talent and rewarding contributions, so you can focus on what truly matters—making an impact.